Shipping & Returns

Shipping Policy

​All one-of-a-kind, ready to ship handbags, straps, trinkets, and charms & tassels will ship in 1-2 business days.  Made to order handbags typically ship in approximately 7-21 days depending on the intricacy of your artwork design.  For more accurate shipping times, please contact our design studio at 725-221-7712 or email

We offer FREE shipping for all items purchased online within the United States over $400.00 USD. If you require International Shipping, please email for current international shipping rates.


We ship all handbags with Signature Required.  An adult will need to be present for delivery, and sign for the package due it’s the value.  You will receive tracking updates as they are available.  If you change any shipping details or redirect to a different address after receiving initial tracking notification, you then claim full responsibility for the delivery of your items.

For personal customization services, there is a $16.95 Return Shipping with a Signature Required fee. You will be notified via email with tracking information when your accessory ships back to you.  It is our customers' responsibility to ship their accessory to New Vintage with Signature Required to ensure it arrives safely to us.

If you live in the Las Vegas area and prefer to pick up/drop off your purchase/accessory, you may do so.  We would love to meet you in person!! Please leave in notes at check-out that you would like to arrange a pick-up. Once you have pick-up your purchase we will refund your shipping fees.

Shipping costs will not be refunded for any exchanges or returns.

Return & Exchange Policy

STRAPS and TRINKETS & TASSELS: May be returned within 7 days of confirmed delivery for a full refund. 

HANDBAGS:  May be returned for store credit within 7 days of confirmed delivery unless personalized customizations have been added (ie. name, monogram or personalized requested additional art). Fully customized handbags and made to order handbags, may not be exchanged or returned.

CUSTOMIZATION SERVICES: Services for personal handbags or accessories sent to us for artistic enhancement may not be refunded under any circumstances.

Please be gentle with your pre-owned, vintage handbag.  We ask you to condition the leather with a leather conditioner on a regular basis to avoid cracking and breaking. Do not use harsh chemicals on your handbag or overload it with to much weight. These are aging bags and must be handled with care and diligently maintained. Due to the nature of our business, we can not control how our handbags are cared for once purchased.  Our paint process has been tested and made to last.  We do offer touch-up services on handbags purchased online for a small fee.


Shipping fees will not be credited for returns or store credits. It is the customers responsibility for return shipping fees.


If you would like to initiate a return request or have questions,
please email
Got Questions?

Tel: 725.221.7712  Email:

5115 S. Decatur Blvd. Ste. 200 Las Vegas, Nevada 89118

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Disclaimer of endorsement: New Vintage breathes artistic new life into authentic, pre-owned handbags purchased legally on the secondhand market from trusted independent suppliers and not from the original brand owner. Handbags are lawfully artistically enhanced by New Vintage with embellishments and hand-painted designs. Any product names, logos, brands and other trademarks or images featured or referred to are the property of their respective trademark holders. These trademark holders are not affiliated with New Vintage or any of our products. We declare no affiliation, sponsorship, or partnership with any registered trademarks. We stand independently as the sole creators of New Vintage. Handbags are pre-owned, used and not sold with the original packaging. Some handbags may be sold with replacement parts that are not original due to repair. New Vintage stands by the authenticity of every product sold as we respect all original designer’s talent. New Vintage performs in-house authentications on every product received by independent resellers as we stand in the fight against counterfeiting. Please keep in mind that slight imperfections are unique aspects of pre-owned finds. New Vintage has the right to refuse service to anyone we believe would not be an enjoyable experience to customize with. Please be kind and make the world a better place.