STRAPS and TRINKETS & TASSELS: May be returned within 7 days of confirmed delivery for a full refund.
HANDBAGS: May be returned for a store credit within 14 days of confirmed delivery, unless personalized customizations have been added (ie. Name, monogram or personalized requested art). Fully customized handbags and made to order handbags may not be exchanged or returned.
CUSTOMIZATION SERVICES: Services for personal handbags or accessories sent to us for artistic enhancement may not be refunded.
Sale Items: are ALL Final Sale.
Please be gentle with your pre-owned, vintage handbag. We ask you to condition the leather with leather conditioner on a regular basis to avoid cracking and breaking. Do not use harsh chemicals on your handbag or overload it with to much weight. These are aging bags and must be handled with care and diligently maintained. Due to the nature of our business we can not control how our handbags are cared for once purchased. Our paint process has been tested and made to last; Therefore, we will only offer repairs or touch-ups on handbags purchased online from New Vintage Handbags within 30 days. Shipping fees will not be credited.
If you have any questions or to initiate an exchange or return, please email Design@NewVintageHandbags.com