All handbags ship with Signature Required. You will need to be present for delivery, and sign for the package due it’s the value. You will recieve tracking updates as they are available. If you change any shipping details or redirect to a different address after receiving initial tracking notification, you then claim full responsibility for the delivery of your items.
All Ready to Ship handbags, straps, trinkets and tassels will ship in 1-2 business days. Made to order handbags typically ship in approximately 7-14 business days if the bag is currently in stock. If we do not have that specific bag in stock it will ship in approximately within 14-21 business days.
We offer FREE shipping for all items purchased online within the United States. If you require International Shipping, please email Design@NewVintageHandbags.com.
For personal customizations, there is a $16.95 Return Shipping with Signature Required fee. You will be notified via email with tracking information when your accessory ships back to you. It is our customers responsibility to ship their accessory to New Vintage with Signature Required to ensure it arrives safely to New Vintage.
If you live in the Las Vegas area and prefer to pick up your purchase, you may do so. Please leave in notes at check-out that you would like to arrange pick-up. Once you have pick-up your purchase we will refund your shipping fees.
Shipping costs will not be refunded for any exchanges or returns.
Are your pre-owned handbags authentic? Yes, we fight strongly against fakes. We will not even customize a handbag if we believe it is not authentic.
Will you buy my bag? No, but thank you. We only purchase our pre-owned handbags from trusted sources that we have developed relationships with, and that have proven themselves through the test of time. By purchasing from our direct sources we have a built in triple threat to ensure authenticity.
How much is it to customize my bag? Totally depends on the size and intricacy of your chosen artwork design. This is something that our Artist or Design Coordinators can give you a better idea on when you schedule you consultation.
How long will it take to customize my bag? If you are having your bag painted, we aim for about 14 days from the time we recieve your handbag. It really depends on our artist schedule, and how busy we are at that time. Your Design Coordinator can give you a better estimation. For needlework, it is approximately 7 days.
What kind of paint do you use? Over the years we have developed an entire system that will prevent the paint from fading or chipping.
Will the paint fade or chip? Not with the system we have in place. If it did we would fix it, but we are confident with our system and it has proven itself over the test of time.
Where do you buy your bags? We purchase our pre-owned handbags from luxury handbag dealers that we have built relationships with over the years.
New Vintage was born with an artful spirit, and a love for pre-owned designer handbags and accessories. We have upmost respect for all the brands we customize and their original designers. Therefore; we have a zero-tolerance policy for fakes.
All handbags that are sold by New Vintage go through a multi-point, in-house authentication process that is unique to New Vintage. By meticulously double-checking codes, images, past sales catalogs and paying close attention to identifiable characteristics such as stitching, fabric, patterns, hardware and date stamps, we are confident with our products authenticity, and will stand behind it with a Full-money back guarantee.
New Vintage is independent from any brand affiliation. Brands sold by New Vintage are not partnered or affiliated with New Vintage in any manner. Brands are not responsible for any product purchased from New Vintage, and they cannot guarantee the authenticity. None of the brands sold assume any responsibility from any products purchased from or by New Vintage. Authenticity certificates are provided solely by New Vintage.
New Vintage will not sell or customize counterfeit merchandise.