By Whitney Rife (@whitneynrife) 137k followers
All Ready to Ship handbags, straps, trinkets and tassels will ship in 1-2 business days. Made to order handbags typically ship in approximately 7-10 business days IF the bag is currently in stock. If we do not have that specific bag in stock it will ship in approximately within 14-21 business days.
We offer FREE shipping for all items purchased online within the United States. If you require International Shipping, please email Design@NewVintageHandbags.com.
For personal customizations, there is a $16.95 Return Shipping with Signature Required fee. You will be notified via email with tracking information when your accessory ships back to you. It is our customers responsibility to ship their accessory to New Vintage with Signature Required to ensure it arrives safely to New Vintage.
Shipping costs will not be refunded for any exchanges or returns.
Please note that most of our items are made to order, and no two pieces are exactly alike. New Vintage artwork is created onto the canvas of pre-owned, authentic handbags with an artful spirit and utter respect for their original handbag designers. Pre-owned, artistically enhanced handbags with personal customizations, handbags that are made to order and artistic renderings are non-refundable or exchangeable.
Handbags purchased on our website that do not have personal customizations (ie. Monograms or names) and ready to ship handbags may be returned for a store credit within 7 days of delivery. Made to order handbags do not qualify for exchange or refund.
New Vintage must be contacted in writing within 3 days of confirmed delivery that the item will be returned for a store credit. Email for New Vintage store credit must be sent to Design@NewVintageHandbags.com. Customers are limited to one exchange per credit/order. Online credit can only be redeemed at www.NewVintageHandbags.com. Straps, trinkets, signature line handbags and phone cases may be returned within 7 days of delivery. Shipping fees will not be credited, and it is customers responsibility to pay return shipping fees of item. It is our New Vintage philosophy to celebrate aging flaws as special, unique vintage characteristics.
Pre-owned handbags with any personalized customization are not eligible for exchanges or refunds and are FINAL SALE items.
Artistic customizations on personal handbags is non-refundable.
Please be gentle with your pre-owned, vintage handbag. We ask you to condition the leather with leather conditioner on a regular basis to avoid cracking and breaking. Do not use harsh chemicals on your handbag or overload it with to much weight. Pre-owned handbags have been used and originally made years ago. They must be handled with care and maintained. Due to the nature of our business we can not control how our handbags are cared for once purchased; Therefore, we will not accept returns, refunds or exchanges for any purchased handbags with hand painted artwork or needlework. Our paint process has been tested and made to last. We will only offer repairs or touch-ups on handbags purchased online from New Vintage Handbags within 60 days.
If you have any questions, please email Design@NewVintageHandbags.com
Are your pre-owned handbags authentic? Yes, we fight strongly against fakes. We will not even customize a handbag if we believe it is not authentic.
Will you buy my bag? No, but thank you. We only purchase our pre-owned handbags from trusted sources that we have developed relationships with, and that have proven themselves through the test of time. By purchasing from our direct sources we have a built in triple threat to ensure authenticity.
How much is it to customize my bag? Totally depends on the size and intricacy of your chosen artwork design. This is something that our Artist or Design Coordinators can give you a better idea on when you schedule you consultation.
How long will it take to customize my bag? If you are having your bag painted, it is typically around 7-14 days from the time we recieve your handbag. For needlework, it is approximately 7 days.
What kind of paint do you use? Over the years we have developed an entire system that will prevent the paint from fading or chipping.
Will the paint fade or chip? Not with the system we have in place. If it did we would fix it, but we are confident with our system and it has proven itself over the test of time.
Where do you buy your bags? We purchase our pre-owned handbags from luxury handbag dealers that we have built relationships with over the years.
New Vintage confidently promises the authenticity of all pre-owned offered handbags. We will only purchase pre-owned handbags from secondhand sources that guarantee authenticity, we have built strong relationships with and have proven themselves over time. Authenticity is a must and we strongly stand against counterfeiting. New Vintage will not apply artwork to fakes. We authenticate in-house by meticulously double checking codes, images, past sales catalogs and pay close attention to identifiable characteristics such as stitching, fabric, patterns, hardware and date stamps. We take careful measures to ensure pre-owned handbags authenticity before we will offer them to our customers or authorized retailers. Our authenticity promise is backed by a full money back guarantee. Proof of direct purchase from New Vintage or a New Vintage authorized retailer is required.